Frequently Asked Questions.

Got a question? We’ve got answers.
From shipping to sparkle care, here’s everything you need to know before or after you order. Still need help? Contact us — we’re happy to assist!

Shipping Worldwide

We deliver worldwide.

Security Payment

Your payment are secured.

Nope! All our jewelry is tarnish-resistant and designed to stay golden with proper care.

Yes! Our pieces are made with skin-safe materials and are perfect for sensitive skin.

Due to hygiene reasons, we do not accept returns. However, if your item arrives damaged or incorrect, please email us within 48 hours of receiving it.

UK orders typically arrive within 3–5 business days. International orders may take 7–14 business days depending on location

Yes, all orders come with tracking. You’ll receive the link via email once your package ships.

Avoid water, perfumes, and lotions directly on the pieces. Store in a dry place, preferably in the mdSparkles pouch provided.

Every order comes beautifully packaged—ready for gifting! No extra charge.